Privacy Policy

1. INTRODUCTION

WestLiv ("we," "our," or "us"), operated as a venture of One Group Management Ltd, is committed to protecting the privacy and personal data of international students, university partners, and platform users. This Privacy Policy outlines how we collect, process, store, and safeguard your personal information when you access our global student accommodation network, PBSA directory, and mobility support services.

2. INFORMATION WE COLLECT

To provide pre-vetted student housing and mobility services, we collect information you submit directly or through automated interactions:

• Personal Identification: Full legal name, email address, telephone/WhatsApp number, nationality, and passport details.
• Academic Details: Target university, study corridor, course duration, and intake period.
• Housing Preferences: Budget range, room type (Studio, Ensuite, PBSA, HMO), lease duration, and guarantor preferences.
• Technical & Log Data: IP address, device type, browser settings, and portal navigation metrics.

3. HOW WE USE YOUR INFORMATION

We process personal data exclusively for verified operational purposes:

• Matching students with pre-vetted Purpose-Built Student Accommodation (PBSA) and HMO co-living units.
• Facilitating tenancy agreements, booking reservations, and guarantor support services.
• Processing flight ticket enquiries, international money transfers, and airport pickup bookings.
• Communicating updates regarding reservation status and university corridor alerts.

4. SHARING AND THIRD-PARTY DISCLOSURES

We do not sell or rent personal information to unauthorized third parties. We share data strictly with verified partners essential to your study abroad journey, including licensed accommodation operators, verified guarantor providers, and financial remittance partners, subject to strict confidentiality agreements.

5. DATA SECURITY & STORAGE

Your data is stored using industry-standard SSL encryption and secured servers compliant with global standards (including GDPR and regional privacy laws). We retain information only as long as necessary to fulfill tenancy processing and legal obligations.

6. YOUR RIGHTS

You have the right to request access to, correction of, or deletion of your personal data at any time. To exercise your data rights, please contact our compliance desk at info@westliv.com.